Return & Refunds Policy

Stone Earth Beauty stands behind the integrity of its formulations.

Products purchased directly from stonearthbeauty.com may be eligible for return within 30 days of delivery, subject to the conditions outlined below.

To qualify for return:

• The item must have been purchased directly from our official website.
• Proof of purchase is required.
• The product must be returned in its original packaging and in unused condition.

Products purchased through authorized third-party retailers must be returned directly to the original point of purchase.

Due to the hygienic and performance-based nature of skincare products, eligibility for return may depend on product condition.

The following guidelines apply:

• Unopened and unused products are generally eligible for return within the 30-day window.
• Used, altered, incomplete, or intentionally damaged products are not eligible for refund.
• Products damaged after delivery and not reported within the required timeframes are not eligible for return.

Stone Earth Beauty reserves the right to decline returns that do not meet these criteria.

The following items are not eligible for return:

• Products marked as Final Sale.
• Promotional gift items.
• Bundles designated as non-returnable.
• Gift cards.

Any exclusions will be clearly disclosed at the time of purchase.

To initiate a return, please use our Start a Return portal.

Eligible customers may access the return request form directly from their account dashboard by selecting the applicable order and choosing “Start a Return”.

During the return request process, you will be required to:

• Confirm the product(s) being returned.
• Select the condition of the item.
• Provide the reason for return.
• Upload photographic documentation where applicable.

All return requests are reviewed in accordance with our eligibility guidelines.

If approved, you will receive a Return Merchandise Authorization (RMA) and detailed return instructions. Returns submitted without an approved RMA may not be processed or refunded.

Return authorization approvals are valid for 7 days from issuance. Items not shipped within this timeframe may require reauthorization.

Customers are responsible for return shipping costs unless the return is due to:

• A verified fulfillment error.
• A confirmed product defect.
• Damage during transit (reported within the required timeframe).

Stone Earth Beauty reserves the right to deny returns that do not meet policy criteria.

Once the returned product is received and inspected:

• You will be notified of approval or rejection.
• Approved refunds will be issued to the original method of payment.
• Processing may take 5–10 business days depending on your financial institution.

Refunds are issued only after inspection and approval of returned items.

Original shipping fees are non-refundable unless the return is due to an error on our part.

If your order arrives damaged, you must submit a claim through our Start a Return portal within 48 hours of confirmed delivery.

To initiate a damage claim:

• Select the affected order from your account.
• Choose “Item Arrived Damaged”.
• Upload clear photographs of the product and outer packaging.
• Submit your request for review.

Claims submitted outside the 48-hour reporting window may not be eligible for replacement or refund.

Upon verification of transit damage or fulfillment error, Stone Earth Beauty will issue a replacement or refund at its discretion.

Failure to provide photographic documentation may result in denial of the claim.

Stone Earth Beauty reserves the right to request additional documentation to assess transit-related claims.

If you are unable to access your account, please contact our support team within the 48-hour reporting window for assistance.

If your order arrives incorrect, you must submit a claim through our Start a Return portal within 48 hours of confirmed delivery.

To initiate a wrong item claim:

• Select the affected order from your account.
• Choose “Incorrect Item Received”.
• Upload clear photographs of the product and outer packaging.
• Submit your request for review.

Claims submitted outside the 48-hour reporting window may not be eligible for replacement or refund.

Upon verification of fulfillment error, Stone Earth Beauty will issue a replacement or refund at its discretion.

Failure to provide photographic documentation may result in denial of the claim.

Stone Earth Beauty reserves the right to request additional documentation to assess fulfillment-related claims.

If you are unable to access your account, please contact our support team within the 48-hour reporting window for assistance.

If you believe an item is missing from your shipment, you must submit a claim through our Start a Return portal within 48 hours of confirmed delivery.

To initiate a missing item claim:

• Select the applicable order.
• Choose “Missing Item”.

Upload clear photographs of:

• The outer shipping box (all sides).
• The shipping label.
• The interior packaging.
• All items received.

All missing item claims are subject to verification.

Stone Earth Beauty may review:

• Packing documentation.
• Shipment weight records.
• Carrier scan history.
• Internal fulfillment logs.

Failure to report a missing item within the 48-hour reporting window may result in denial of the claim.

Repeated or inconsistent claims may be subject to additional review.

Upon verification of a fulfillment error, Stone Earth Beauty will issue a replacement or refund at its discretion.

If tracking confirms delivery but you have not received your package, you must notify us within 48 hours of confirmed delivery.

• Confirm the shipping address provided at checkout.
• Contact the carrier directly.
• Notify our support team for assistance.

Stone Earth Beauty is not responsible for packages confirmed delivered by the carrier, but we will assist in initiating a carrier inquiry where appropriate.

Individual skin and scalp responses may vary. If you experience irritation, burning, rash, swelling, itching, blistering, unexpected hair loss or another physical reaction, discontinue use immediately.

If you experience difficulty breathing, swelling of the face, lips or tongue, a severe or persistent rash, blistering, signs of infection or another urgent medical concern, seek immediate medical attention. Stone Earth Beauty cannot provide medical diagnosis or treatment.

To report a reaction, submit a request through our Start a Return portal within 30 days of delivery and select “Adverse Reaction / Safety Concern”. You will be asked to:

• Select the applicable order and product.
• Provide the product lot or batch code, when available.
• Describe how the product was used and the reaction experienced.
• Provide the dates of use and symptom onset.
• Indicate whether medical attention or treatment was required.
• Upload photographs or supporting documentation, where available.

All adverse-reaction reports are documented and reviewed individually by Stone Earth Beauty. We may contact you for additional information and may ask you to retain the product and packaging for possible evaluation.

For eligible products purchased directly from Stone Earth Beauty, an approved adverse-reaction claim may be resolved through a refund to the original payment method. Stone Earth Beauty does not replace the same product when an adverse reaction is reported. A physical return may not be required unless the product is needed for quality evaluation.

A refund is a customer-care resolution and does not constitute a determination that the product caused or contributed to the reported reaction.

Products purchased from an authorized third-party retailer remain subject to that retailer’s refund policy; however, product-safety concerns may still be reported directly to Stone Earth Beauty.

Stone Earth Beauty reserves the right to review repeated, incomplete, unverifiable or potentially abusive refund requests. This does not limit our review and documentation of legitimate product-safety reports.

We do not process direct exchanges.

If you wish to obtain a different product:

• Complete the return process (if eligible).
• Place a new order separately.

This ensures faster processing and inventory accuracy.

Customers are encouraged to contact our support team before initiating payment disputes or chargebacks.

Initiating a chargeback without first contacting customer support may result in account suspension pending investigation.

We are committed to resolving concerns professionally and promptly.