Terms and Conditions

a. Company and Seller

The Pakistan storefront of www.stonearthbeauty.com (the “Site”) is owned and operated by Stone Earth Beauty Pvt. Ltd. (“Stone Earth Beauty,” “SEB,” “we,” “us,” or “our”). Unless expressly stated otherwise at checkout, Stone Earth Beauty Pvt. Ltd. is the seller of record for Products purchased through the Pakistan storefront.

b. Scope

These Terms and Conditions (“Terms”) govern access to and use of the Site and the purchase of skincare, haircare, accessories, sets, gifts, and other merchandise offered through it (“Products”). “You” or “customer” means any person who accesses, uses, or purchases through the Site. Other Stone Earth Beauty markets may be governed by separate terms.

c. Contact

Stone Earth Beauty Pvt. Ltd.

Registered Office

677 Street 19, Jinnah Block, Bahria Town, Lahore, 54000,

Lahore, Punjab, Pakistan

Principal Place of Business

Factory: Panjgrian, Near Shahab Studio, Multan Chung, Lahore, Pakistan

Customer Support

support@stonearthbeauty.com

Time:

9 AM – 9 PM PKT

a. Acceptance

By accessing or using the Site, creating an account, or placing an order, you agree to these Terms and any policies expressly incorporated by reference. Where the Site asks you to confirm acceptance electronically, that action constitutes acceptance to the extent permitted by applicable law.

b. Incorporated Policies

Our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any Product-, promotion-, or transaction-specific terms form part of these Terms where applicable. If specific terms conflict with these general Terms, the more specific terms govern that matter, subject to applicable law.

c. Legal Capacity and Electronic Records

You must be legally competent to enter into a binding contract. If you act for a business or other legal entity, you represent that you have authority to bind it. Contracts, notices, confirmations, and records may be created, accepted, provided, and retained electronically in accordance with applicable Pakistani law.

d. Updates

We may update these Terms from time to time. The revised version will be posted with an updated effective or “Last Updated” date and, where required, additional notice. An order is generally governed by the version made available when the order was placed; later changes apply prospectively unless applicable law requires otherwise. Nothing in these Terms limits mandatory consumer rights.

a. Permitted Use

You may use the Site only for lawful, personal, and legitimate shopping or informational purposes. Unless authorized by SEB or permitted by law, you may not use the Site or SEB Content for commercial resale, competitive data collection, or other unauthorized commercial activity.

b. Prohibited Conduct

You must not use the Site to:

• commit fraud, provide false information, impersonate another person, place abusive or sham orders, or misuse COD, promotions, gifts, reviews, or purchase limits;
• infringe SEB’s or any third party’s intellectual-property, privacy, proprietary, or other rights;
• introduce malware; gain or attempt unauthorized access; probe vulnerabilities; interfere with Site security, availability, checkout, accounts, or related systems;
• scrape, crawl, harvest, copy, index, extract, or use automated tools, bots, or AI systems to collect or commercially exploit Site data or content without authorization; or
• harass others, submit unlawful or misleading content, collect another person’s personal information without authority, or otherwise violate applicable law.

c. Enforcement

SEB may reasonably investigate suspected misuse, refuse or cancel affected transactions, restrict promotions, suspend access, preserve relevant records, or refer unlawful conduct to appropriate authorities, subject to applicable law and mandatory consumer rights.

d. Security Reporting

Suspected fraud, unauthorized access, infringement, or security concerns may be reported using the contact details in Section 1. You must not exploit a suspected vulnerability or use it to obtain unauthorized access.

a. Ownership

The Site and its original content, branding, trademarks, product names, packaging, photography, videos, graphics, text, layouts, software, and other materials (“SEB Content”) are owned by, licensed to, or lawfully used by Stone Earth Beauty or the applicable rights holder. All rights are reserved.

b. Limited Use

Subject to these Terms, SEB grants you a limited, revocable, non-exclusive right to access and use the Site and SEB Content for personal, non-commercial purposes. You may not reproduce, modify, distribute, sell, license, commercially exploit, remove proprietary notices from, or use SEB Content to create counterfeit, competing, or misleading products or services, except as permitted by law.

c. Brand and Proprietary Know-How

You may not use or register Stone Earth Beauty names, marks, logos, product names, packaging identifiers, domain names, usernames, or confusingly similar identifiers without authorization. Non-public formulation percentages, manufacturing methods, research, testing information, processes, specifications, sourcing information, and other proprietary know-how may constitute confidential information or trade secrets and are not licensed by disclosure of public Product information.

d. Third-Party Rights and Infringement

Third-party names, marks, software, content, and other materials remain the property of their respective owners. Suspected infringement or counterfeit use may be reported to SEB using the contact information in Section 1.

a. Customer Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Stone Earth Beauty Pvt. Ltd. and its directors, officers, employees, agents, contractors, service providers, licensors, suppliers, and affiliates from third-party claims, losses, liabilities, and reasonable legal costs arising from your material breach of these Terms, unlawful or fraudulent Site use, infringement of another person’s rights, or content you submit unlawfully.

b. Site and Product Information

SEB takes reasonable steps to keep Site and Product information accurate and current, but the Site may contain occasional errors or experience interruptions. Cosmetic results vary by individual. Product information is for general cosmetic and informational purposes and is not medical advice. Customers should review Product directions, ingredients, warnings, and precautions and seek appropriate professional advice where needed.

c. Third-Party Services

The Site may rely on payment, hosting, telecommunications, courier, logistics, and other third-party providers, and may link to third-party sites. To the extent permitted by law, SEB is not responsible for losses caused solely by independent third-party acts, outages, or content outside SEB’s reasonable control; however, using a third party does not remove any responsibility SEB must retain under applicable law.

d. Limitations Where Law Permits

To the maximum extent permitted by applicable law, SEB will not be liable for indirect, incidental, special, punitive, or consequential losses that are not reasonably foreseeable or are otherwise lawfully excludable. Where liability arising from a transaction may lawfully be capped, SEB’s aggregate liability will not exceed the amount paid for the Product or order giving rise to the claim.

e. Product Misuse and Events Beyond Control

SEB is not responsible, to the extent permitted by law, for loss caused by use contrary to clear directions or warnings, material alteration, misuse, improper storage, or other use SEB could not reasonably anticipate. SEB is also not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, governmental actions, civil disturbance, transport or courier disruption, telecommunications failure, power outage, labour disturbance, or material supply-chain interruption.

f. Mandatory Consumer Rights

Nothing in these Terms excludes or limits any right, remedy, warranty, duty, or liability that cannot lawfully be excluded or limited, including applicable rights relating to defective Products, inadequate legally required warnings, express warranties, false or misleading representations, fraud, or wilful misconduct.

a. Suspension or Termination

SEB may suspend, restrict, or terminate Site or account access where reasonably necessary because of a material Terms violation, fraud or identity misuse, abusive COD or promotional activity, unauthorized resale, security threats, unlawful conduct, infringement, a lawful governmental request, or other material risk to SEB, its customers, or systems.

b. Immediate and Temporary Measures

Where necessary to address fraud, security, unlawful activity, or legal requirements, SEB may act without prior notice and may temporarily restrict accounts, transactions, promotions, or features while reviewing the matter. We may withhold details where disclosure would compromise security, privacy, an investigation, or legal obligations.

c. Existing Orders and Consumer Rights

Suspension or closure of an account does not automatically cancel an accepted order or eliminate a valid return, refund, Product claim, or other right arising from an earlier transaction. SEB will not restrict access merely because a customer makes a good-faith complaint or exercises a lawful consumer right.

d. Account Closure and Survival

You may stop using the Site or request account closure. Closure does not erase obligations or records that SEB is permitted or required to retain. Provisions that by their nature should survive termination, including intellectual property, accrued payment obligations, indemnity, liability limitations, record retention, User Content licences, and governing law, will continue as permitted by law.

a. Severability

If any provision is invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable; if that is not possible, it will be severed and the remaining Terms will remain in effect. Mandatory Pakistani consumer law prevails to the extent of any conflict.

b. No Waiver

SEB’s delay or failure to enforce a right does not waive that right or any later breach. A customer-service courtesy, exception, refund, replacement, extension, or other accommodation does not permanently modify these Terms or create an entitlement to the same treatment in another case, unless SEB expressly states otherwise.

c. Modifications and Remedies

Except for updates made under Section 2, a waiver or modification by SEB must be expressly authorized in writing or another legally recognized electronic form. Rights and remedies under these Terms are cumulative unless applicable law provides otherwise.

a. Governing Law

These Terms, Site use, and Pakistan-storefront transactions are governed by the laws of the Islamic Republic of Pakistan together with applicable provincial or territorial law and mandatory consumer-protection requirements.

b. Consumer Jurisdiction

Nothing in these Terms deprives a consumer of any Consumer Court, court, tribunal, authority, procedure, or remedy available under mandatory Pakistani law. Where law requires a particular forum or gives jurisdiction based on legally recognized factors, that jurisdiction will apply.

c. Other Disputes

Subject to mandatory jurisdiction under subsection (b), disputes not required to be brought elsewhere will be subject to the competent courts located in LAHORE/DISTRICT OF STONE EARTH BEAUTY PVT. LTD.’S PRINCIPAL PLACE OF BUSINESS, Pakistan, to the extent legally permitted.

d. Resolution and Statutory Procedures

Customers are encouraged to contact SEB first so concerns may be investigated and resolved. Any statutory notice, response, filing, or pre-claim requirement will apply as required by law. SEB and a customer may voluntarily agree to mediation, conciliation, settlement discussions, or another lawful alternative process after a dispute arises. Nothing here prevents either party from contacting a competent regulator or authority.

a. Descriptions and Claims

SEB takes reasonable steps to present Product descriptions, ingredients, sizes, directions, benefits, images, prices, warnings, and other material information accurately. Cosmetic benefit statements are based on information and substantiation reasonably available for the relevant Product, but individual results may vary and are not guaranteed unless SEB expressly provides a guarantee.

b. Ingredients, Packaging and Changes

SEB may update formulations, ingredients, packaging, labeling, design, or other non-material Product characteristics for legitimate business, manufacturing, improvement, availability, or regulatory reasons. Customers should review the ingredient list, directions, warnings, and other information on the Product actually received before use, particularly where allergies or sensitivities are known.

c. Images and Availability

Images are provided for identification and presentation; minor visual or packaging differences may occur because of photography, screens, production, or legitimate packaging transitions. All Products are subject to availability and may be modified or discontinued. SEB will not knowingly substitute a materially different Product without appropriate disclosure or consent where required by law.

d. Use and Safety

Use Products according to their directions, warnings, precautions, and intended use. If a significant or unexpected adverse reaction occurs, discontinue use where appropriate and seek professional advice. Nothing in this Section limits SEB’s obligations relating to Product safety, quality, labeling, warnings, or defective Products.

a. Submitting an Order

Submitting an order is an offer to purchase the selected Products at the prices and on the terms shown at checkout. You are responsible for reviewing the order and providing accurate contact, delivery, and other required information. An automated acknowledgement confirms receipt only and does not necessarily mean the order has been accepted.

b. Acceptance and Verification

SEB may review orders for availability, accuracy, delivery eligibility, purchase limits, fraud, and other legitimate processing requirements. Where COD is available, SEB may require confirmation by telephone, SMS, WhatsApp, email, or another stated method before acceptance or dispatch. An order is accepted when SEB expressly confirms acceptance, completes its applicable verification process, dispatches the order, or otherwise clearly communicates acceptance.

c. Right to Decline or Cancel

SEB may decline an order before acceptance or, where legally permitted, cancel an accepted order because of Product unavailability, delivery restrictions, failed verification or payment authorization, suspected fraud or abuse, unauthorized resale, exceeded purchase limits, obvious pricing or technical error, legal restrictions, or circumstances beyond SEB’s reasonable control. If SEB cancels a paid order and does not supply the Product, any amount lawfully due will be refunded.

d. Errors

If an obvious or material pricing, Product, inventory, or technical error is identified before acceptance, SEB may correct it and allow the customer to proceed on the corrected terms or cancel. Errors identified after acceptance will be handled reasonably and in accordance with applicable law.

e. Purchase Limits and Resale

The Site is intended primarily for personal or household purchases. SEB may set reasonable Product, SKU, order, customer, promotional, or limited-edition purchase limits displayed on the Site or at checkout and may decline orders reasonably believed to involve unauthorized resale, redistribution, or circumvention of those limits. Authorized wholesale or reseller purchases require separate arrangements.

f. Changes, Cancellations and Records

Customers should request order changes or cancellations promptly. SEB will make reasonable efforts to accommodate them before processing or dispatch, but cannot guarantee changes once fulfillment has progressed. After dispatch, the Return & Refund Policy applies. Order confirmations, invoices, receipts, and other transaction records may be provided electronically and should be retained by the customer.

a. Prices and Charges

Unless stated otherwise, Pakistan-storefront prices are in Pakistani Rupees (PKR). The price payable is the amount shown at checkout after applicable discounts, taxes, delivery charges, and other disclosed amounts. SEB may change prices prospectively; accepted orders are not affected except as permitted by law or in the case of an obvious error under Section 10.

b. Payment Methods

Available payment methods will be shown at checkout and may include Cash on Delivery (“COD”) and electronic payments. Payment methods may vary by location, order value, Product, technical availability, fraud controls, or other reasonable operational considerations.

c. Cash on Delivery

For COD orders, payment is due at delivery unless otherwise stated. Customers must provide accurate contact and delivery information and cooperate with reasonable verification. Repeated intentional refusal of confirmed COD orders, false delivery information, or similar abuse may result in COD or account restrictions. This does not limit a lawful refusal or remedy relating to a damaged, defective, incorrect, or non-conforming Product.

d. Electronic Payments and Fraud

Where electronic payment is offered, the customer authorizes the applicable payment provider to process the amount shown at checkout. Payments may be subject to authentication, authorization, fraud screening, and provider terms. SEB may review, delay, decline, or cancel a transaction where unauthorized payment, identity misuse, or fraud is reasonably suspected, subject to applicable law.

e. Refunds

Refunds are governed by the Return & Refund Policy and applicable law. Where reasonably practicable, electronic refunds will be returned through the original payment method; COD refunds may require reasonable information for an appropriate alternative method. Processing time after SEB initiates a refund may depend on the bank or payment provider.

a. Shipping Policy

Shipping, delivery areas, delivery charges, estimated timeframes, courier procedures, failed delivery attempts, tracking, lost or damaged shipments, and other operational delivery matters are governed by Stone Earth Beauty’s Shipping & Delivery Policy, which is incorporated into these Terms by reference.

b. Customer Information and Delivery

Customers must provide accurate delivery and contact information and make reasonable arrangements to receive orders and, for COD orders, make payment at delivery. Delivery dates are estimates unless expressly guaranteed. SEB may use third-party courier and logistics providers, but doing so does not eliminate any responsibility SEB must retain under applicable law.

c. Delivery Problems

If an order is materially delayed, lost, damaged, incorrect, incomplete, or undelivered, contact SEB promptly. The matter will be handled under the Shipping & Delivery Policy, Return & Refund Policy, and applicable law. Repeated intentional failure to receive confirmed COD orders may result in future COD restrictions.

a. Return & Refund Policy

Returns, refunds, replacements, and exchanges are governed by Stone Earth Beauty’s Return & Refund Policy, which is incorporated into these Terms by reference and made available before purchase. That policy sets out eligibility, timeframes, Product-condition requirements, procedures for damaged, defective, incorrect or missing Products, non-returnable items, refund methods, and other operational requirements.

b. Product Condition and Statutory Rights

For hygiene, safety, and Product-integrity reasons, opened, used, altered, or unsealed Products may be excluded from voluntary change-of-mind returns where disclosed and legally permitted. Those restrictions do not remove statutory rights relating to defective, damaged, incorrectly supplied, misrepresented, or otherwise non-conforming Products.

c. Claims, Reactions and Abuse

SEB may request reasonable information or evidence to investigate a return, delivery issue, Product concern, or reported adverse reaction. Legitimate claims will receive the remedy required by the Return & Refund Policy and applicable law. SEB may investigate and refuse fraudulent or abusive return activity, but will not deny a lawful consumer remedy.

a. Promotion Terms

SEB may offer discounts, promotional pricing, codes, bundles, gifts, loyalty benefits, or other offers. Each promotion may have specific dates, eligibility, Product scope, purchase thresholds, customer or quantity limits, stock limitations, or other disclosed conditions. Promotion-specific terms govern that offer where they conflict with these general Terms.

b. Codes and Gifts

Unless stated otherwise, promotional codes have no cash value, may be limited to one use or one eligible customer/order, and may not be combined, sold, reproduced, transferred, manipulated, or used contrary to the stated terms. Gifts with purchase are subject to availability and the conditions disclosed with the offer.

c. Misuse and Errors

SEB may refuse, cancel, reverse, or withdraw a promotional benefit obtained through fraud, false information, duplicate or fictitious accounts, automated activity, circumvention of limits, or other misuse. Obvious promotional or technical errors may be corrected in accordance with Section 10 and applicable law.

d. Changes

SEB may modify, suspend, or withdraw a promotion where reasonably necessary because of fraud, technical failure, regulatory requirements, or circumstances beyond its reasonable control, but will not unfairly remove a benefit already earned through an accepted order except where fraud, error, or applicable law permits adjustment.

a. Accounts and Guest Checkout

Where available, customers may create an account or use guest checkout. Account information must be accurate and kept reasonably current. You are responsible for safeguarding passwords, verification codes, and other credentials and should promptly notify SEB of suspected unauthorized access.

b. Account Activity and Misuse

You are responsible for activity you knowingly authorize. You may not use accounts to impersonate others, conduct fraud, gain unauthorized access, create duplicate or fictitious accounts to evade purchase, promotion, COD, or suspension rules, or otherwise violate these Terms.

c. Restriction and Closure

SEB may restrict or suspend accounts for suspected fraud, security concerns, misuse, or Terms violations in accordance with Section 6. You may request account closure, but closure does not cancel accepted orders, erase outstanding obligations, or require deletion of records SEB is permitted or required to retain.

d. Privacy and Records

Account information and records are handled in accordance with the Privacy Policy and applicable law. SEB may retain electronic account and transaction records where reasonably necessary for operations, fraud prevention, customer service, disputes, accounting, or legal compliance.

a. User Content and Licence

The Site may allow reviews, ratings, comments, questions, photographs, videos, or other content (“User Content”). You retain ownership of rights you lawfully hold, but by submitting User Content you grant Stone Earth Beauty Pvt. Ltd. a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, publish, format, and use it in connection with the Site, Products, customer communications, and SEB marketing, without materially changing its meaning.

b. Your Responsibilities

You must have the rights and permissions needed to submit User Content. It must reflect a genuine experience or opinion where applicable and must not be false, fraudulent, unlawful, defamatory, abusive, infringing, privacy-invasive, malicious, spam, undisclosed paid manipulation, impersonation, or otherwise prohibited by these Terms or law. Material incentives or relationships connected to a review or endorsement must be disclosed where required.

c. Moderation

SEB may review, reject, remove, or decline to publish User Content that violates these Terms, applicable law, review guidelines, security requirements, or third-party rights. SEB will not suppress a genuine review solely because it is negative. Customer opinions are those of the contributor and are not necessarily SEB’s views or independent verification.

d. Marketing Use and Reports

SEB may feature genuine User Content in Product pages, advertising, social media, email, or other marketing under the licence above, subject to applicable disclosure requirements. Suspected unlawful, infringing, or privacy-violating content may be reported using the contact information in Section 1.

a. Privacy Policy

SEB’s collection, use, storage, disclosure, retention, and other handling of personal information is governed by its Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy also describes service providers, security practices, retention, and available privacy choices.

b. Transactional Communications

By placing an order, creating an account, requesting support, or otherwise engaging with SEB, you acknowledge that SEB and authorized service providers may contact you by email, telephone, SMS, WhatsApp, Site notification, or another appropriate method for order confirmation, COD verification, payment, delivery, returns, refunds, complaints, safety notices, account security, and other transactional purposes.

c. Marketing Communications

Marketing communications will be sent only where SEB has the consent or other lawful basis required for that communication. Acceptance of these Terms alone is not blanket marketing consent. Customers may unsubscribe or withdraw marketing consent using the available method; doing so does not prevent necessary transactional or service communications.

d. Electronic Notices and Records

Where permitted by law, notices, confirmations, agreements, policies, and other communications may be provided electronically. SEB may create and retain electronic records of accounts, orders, payments, communications, policy acceptance, returns, refunds, and disputes in accordance with the Privacy Policy and applicable law.