Shipping Policy
Effective Date: 08/09/2026
Seamless delivery. Transparent service. Elevated experience.
1. Order Processing
All orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed after standard business hours may be processed on the following business day. During high-volume periods, processing times may extend slightly. We strive to maintain precision and efficiency at every stage.
2. Shipping Options & Delivery Estimates
United States
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Delivery timelines are estimates and are not guaranteed.
International Shipping
Stone Earth Beauty offers international shipping to select regions.
Delivery timelines vary based on destination, customs processing, and carrier performance.
Customers are responsible for any applicable import duties, taxes, or customs fees required by their country.
International customers are responsible for compliance with local import regulations.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Tracking updates are provided directly by the carrier and may take up to 24 hours to activate. If you do not receive your shipping confirmation, please contact our support team.
International Order Tracking
For certain international orders, shipping confirmations may be sent by text message instead of email, depending on the market and fulfillment setup.
4. Shipping Delays
While we aim to meet estimated delivery windows, delays may occur due to:
- Carrier service interruptions
- Weather conditions
- High shipping volume
- Customs processing
- Regional logistics constraints
Stone Earth Beauty is not responsible for delays once the order has been transferred to the shipping provider.
5. Lost or Stolen Packages
If tracking confirms delivery but you have not received your package, you must notify us within 48 hours of confirmed delivery so we can assist in initiating a carrier inquiry.
Stone Earth Beauty is not responsible for packages confirmed as delivered by the carrier.
6. Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate at checkout.
Stone Earth Beauty is not responsible for delays or non-delivery resulting from incorrect or incomplete address information.
If you notice an error immediately after placing your order, contact us promptly. Modifications may not be possible once fulfillment has begun.
7. Shipping Fees
Shipping fees are calculated at checkout based on:
- Destination
- Shipping method
- Order weight and value
In certain markets, shipping may be included in the product price and therefore shown as free at checkout. Where applicable, all shipping charges or included-shipping pricing will be clearly displayed before payment is completed.
Promotional free-shipping offers, when available, are displayed at checkout and subject to specific terms.
8. International Duties & Taxes
For international orders:
Import duties, taxes, and customs fees are determined by the destination country and are the responsibility of the customer.
Stone Earth Beauty does not control or estimate these charges.
9. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to incorrect address or failure to pay customs duties, original shipping charges and any return shipping fees may be deducted from the refund.
10. Contact
For shipping-related inquiries, please contact:
USA: + 1 (470) 227-0648
PAK: + 92 325 3333911
Monday to Saturday 9am-9pm EST
Contact UsStone Earth Beauty reserves the right to modify this policy at any time.